Craft Certificate In Clerical Operations


This is a modular course designed to equip the trainee with knowledge, skills and attitude to enable him/her to perform clerical duties in an organization.

The graduates of this course will be able to perform various duties in a modern office and also offer ancillary services to the organization and external clients.

Duration: 2 years

Mode of Study: Modular (2 modules)

Entry Requirements: Mean grade D plain and above in KCSE examination

Examining Body: Kenya National Examinations Council (KNEC)

Intake: January, May and September


Course work marks for a candidate will be submitted to KN EC.  Student s are therefore, advised to take their internal examinations as equally important as the KNEC examinations.



Trainees will undertake a Trade Project under the direction of a Trade Project Tutor.  The grades obtained by the candidates in Trade Project will form part of the Course Work Marks.


The candidate will be expected to proceed for industrial attachment as a requirement by KNEC for successful completion of the course.

Course Content

Module I: Computerized Document Processing,

Clerical Duties I,

Communication Skills, Commerce,

Business Calculations and Statistics,

Entrepreneurship Education (Business Plan),

Information Communication Technology,

Life Skills

Module II: Clerical Duties II, Supplies Operations, Economics,

Business Law, Financial Accounting,

Fundamentals of Management and Environment,

Research Methods (Trade Project)